TutorsChoice terms for schools

1.Who these terms are between

TutorsChoice provides the software and hosting. You, the teacher or institute who signs up, run your own school on it: you set your classes and fees, take your students’ payments and teach them.

Your students agree to your school’s terms, privacy policy and refund policy, which your site shows. TutorsChoice gives you a common set to start from. If you edit your own copy, its wording is your responsibility.

2.What TutorsChoice provides

• Your school’s website, at a TutorsChoice address or your own domain.
• Recorded lessons, files and live classes for your students.
• Student sign-up, enrolment and access to what they have paid for.
• A connection to your own card payment account, and a way to accept bank transfers.

We run the service with care and fix problems as quickly as we can, but we cannot promise it will never be interrupted.

3.Your part

• Keep the details on your site true: your name, contact details, classes and fees.
• Upload only lessons, images and files that you own or have permission to use.
• Deal fairly with your students, including their questions, complaints and refunds.
• Keep your sign-in details private, and give accounts only to the people who need them.
• Follow the law that applies to your teaching, including Sri Lanka’s Personal Data Protection Act.

4.Your students’ payments

Course fees go to you, not to us. Card payments are made to your own account with your card payment provider, under that provider’s terms, and bank transfers go to your own bank account. TutorsChoice never holds your students’ money.

5.What TutorsChoice charges

• A monthly price for each teaching seat, paid in advance by card.
• What your school uses: video kept and watched, files stored and live class time. This is charged once a month, for the month before.
• Admin accounts are free.

The prices are the ones shown in the cost calculator on this site and on your Billing page. Usage prices follow our providers’ costs, which are in US dollars, so their rupee prices are set again each month at the Central Bank of Sri Lanka’s exchange rate. We tell you at least 30 days before the seat price goes up.

Removing a seat takes effect straight away, and the seat stays paid for until the end of the month. We do not refund part of a month.

6.Demos

Anyone can start a demo, with no account. It is a sample school for a few hours, filled with sample content, and it is deleted with everything in it when its time is up. A demo cannot become a real school, so please do not put anything in one that you want to keep. It sends no email or SMS and takes no payments.

7.If a payment fails

• While your card provider retries the payment, your school keeps working and your admin pages show a warning.
• If the payment still fails, your school is suspended. Teachers cannot sign in, and no live classes or purchases can happen.
• For 30 days after suspension, your students can still sign in and watch what they have already bought.
• We keep your school for 90 days after suspension. We email you 7 days and 1 day before it is deleted, and you can come back at any time before then by paying what is outstanding.

8.Your students’ data

You decide what your school collects from its students and why, so you are the controller of that data. TutorsChoice processes it for you only to run your school, and does not sell it or use it for anything else.

Our staff can open your school to support you or keep the service safe, seeing it as you or one of your people do. Each visit has a stated reason, lasts at most 30 minutes, and appears in your school’s audit log.

To run the service we use providers that host video, files and live classes, send email, and handle card payments. They process data only for that purpose.

When your school is deleted, its accounts, records, lessons and files are deleted with it.

9.What is not allowed

• Content that is illegal, or that you have no right to share.
• Using the service to send spam, deceive people, or collect data you have no reason to hold.
• Trying to reach another school’s data, or to disrupt the service.

We may suspend a school that does these things. Where we can, we tell you first and give you the chance to put it right.

10.Limits on what we are responsible for

We are not responsible for your teaching, for your dealings with your students, or for your card payment provider. As far as the law allows, what we owe you for any problem with the service is limited to what you paid us in the three months before it.

11.Changes and the law

If we change these terms, we tell you by email at least 30 days before the change applies. These terms are governed by the law of Sri Lanka.

Draft for legal review. Not yet in force.